Caring for People in Their Hardest Moments

By Maksim Grinbgerg

I’ve come to believe that you learn the most about a community — and about yourself — in the moments when someone is at their lowest. Illness, loss, financial collapse, the death of a parent. These are the moments that strip everything down to essentials, and they’re the moments where real help is either present or painfully absent.

My own instincts toward care were shaped early, and I’ve never lost the conviction that no one should have to face their worst days alone. When someone I know is seriously ill, my instinct isn’t to send my regards from a distance — it’s to be there, to stay involved in the details, to keep asking how they’re really doing long after everyone else has moved on.

This is some of the most important work a community can do, and it’s also the easiest to neglect. Crises are uncomfortable. People often pull back from the sick and the grieving precisely when those people need them most, because we don’t know what to say or do. My answer to that has always been: you don’t need the right words. You just need to be there.

A New York that takes care of people in their hardest moments — that doesn’t let the ill, the bereaved, or the struggling slip through the cracks — is the New York I want to help build. It costs us something, this kind of care. It costs time and emotional energy and the willingness to sit with discomfort. But it’s the truest measure of whether a community actually works.

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